Frequently Asked Questions
Compare available experiences by duration, capacity and price. Confirm sea conditions and your cruise schedule before paying.
Can tours fit my cruise schedule?
Can tours fit my cruise schedule?
Share your ship, arrival and all-aboard time. Confirm departure and return with the operator; not every trip fits a port call.
Your Experience
Can there be sargassum?
Can there be sargassum?
Yes. Visibility, sargassum and waves vary with currents and wind, including offshore. Ask about recent conditions.
Your Experience
Is certification required for Banco Chinchorro?
Is certification required for Banco Chinchorro?
Diving requires Open Water certification or higher and operator approval. Ask separately about snorkeling options.
Your Experience
Can I pay just a deposit?
Can I pay just a deposit?
Availability is confirmed first. You can then pay a deposit and settle the balance on the day of the activity.
Your Experience
How do I receive my voucher?
How do I receive my voucher?
Download your voucher from your booking confirmation page and save it on your phone. Contact the team on WhatsApp if you need help or a copy.
Bookings & Vouchers
What is the cancellation policy?
What is the cancellation policy?
Ask the team about the change and cancellation terms for your experience.
Safety & Policies
What happens in bad weather?
What happens in bad weather?
Departures depend on sea conditions and permission to navigate. Confirm with the operator before travelling; changes and cancellations follow the terms of your experience.
Safety & Policies
Where do we meet and is pickup included?
Where do we meet and is pickup included?
The meeting point appears on the tour and confirmation pages. Hotel pickup is included only when explicitly stated; confirm the location, time and any extra cost.
Location & Transport